Last updated: [Insert date]
D&S Cleaning Company respects your privacy and is committed to handling your
personal information responsibly. This Privacy Policy explains what information
we collect through our website, why we use it, and the choices available to you.
Who We Are
D&S Cleaning Company provides professional cleaning services across London and Essex.
For any privacy-related questions, please contact us:
- Email: [Insert business email]
- Phone: [Insert phone number]
- Address: [Insert registered business address, if applicable]
Information We May Collect
When you contact us, request a quote, or use our website, we may collect:
- Your name
- Email address
- Phone number
- Property postcode or location
- The type of cleaning service you require
- Preferred cleaning date or availability
- Property details you choose to provide, such as the number of rooms or areas requiring attention
- Messages, enquiries, or feedback you send to us
- Website usage information collected through cookies or similar technologies, where applicable
How We Use Your Information
We may use your information to:
- Respond to cleaning enquiries and quote requests
- Discuss your property and service requirements
- Arrange or manage a cleaning booking
- Communicate with you regarding your enquiry or service
- Improve our website and customer experience
- Send service updates or marketing communications where you have agreed to receive them
- Meet legal, regulatory, or record-keeping requirements
Our Lawful Basis for Using Your Information
We use personal information where it is necessary to respond to your request,
provide a service, manage a booking, or take steps before entering into an
agreement with you.
We may also use your information where it is necessary for our legitimate
business interests, such as responding to enquiries, managing our services,
and improving our website, provided those interests do not override your
rights and freedoms.
Where we rely on your consent, such as for optional marketing communications
or non-essential cookies, you may withdraw that consent at any time.
Sharing Your Information
We do not sell your personal information.
We may share your information only where necessary with trusted third-party
service providers that assist us with operating our website, email systems,
booking processes, or business administration. These providers are only
permitted to use your information where necessary to provide services on our behalf.
We may also disclose your information where required by law, regulation,
or a valid legal request.
How Long We Keep Your Information
We retain personal information only for as long as it is reasonably necessary
for the purposes for which it was collected, including managing enquiries,
bookings, customer records, and complying with legal obligations.
Once the information is no longer required, we will securely delete or
anonymise it.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your
personal information against unauthorised access, loss, misuse, alteration,
or disclosure.
However, please note that no method of transmitting information over the
internet or storing electronic data is completely secure.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request that we restrict the way your information is processed
- Object to certain types of processing
- Withdraw your consent where consent is the lawful basis for processing
- Request a copy of your personal information in a portable format, where applicable
To exercise any of these rights, please contact us using the details provided above.
You also have the right to lodge a complaint with the Information
Commissioner’s Office (ICO) if you believe your personal information has
been handled improperly.
Marketing Communications
We will only send promotional emails or updates where you have given your
consent or where otherwise permitted by law.
You can unsubscribe at any time by clicking the unsubscribe link included
in our emails or by contacting us directly.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible
for the privacy practices, security, or content of those websites.
We encourage you to review the privacy policies of any third-party websites
before submitting your personal information.
