Last updated: [Insert date]
These Terms & Conditions explain how D&S Cleaning Company provides
cleaning services to customers across London and Essex. By using this website,
requesting a quote, or confirming a booking, you agree to these Terms &
Conditions.
Please read them carefully before arranging a service.
1. About D&S Cleaning Company
D&S Cleaning Company provides professional cleaning services for homes,
rental properties, short-let accommodation, offices, and commercial premises.
For enquiries regarding these Terms & Conditions, please contact us:
- Email: [Insert business email]
- Phone: [Insert phone number]
- Business Address: [Insert registered or trading address]
2. Our Services
Our services may include:
- Deep Cleaning
- End of Tenancy Cleaning
- Airbnb Cleaning
- Domestic Cleaning
- Commercial Cleaning
- Office Cleaning
- Other cleaning services agreed in writing
The exact scope of work depends on the service requested, the condition and
type of property, access arrangements, and any specific requirements discussed
before the booking is confirmed.
3. Quotes and Pricing
Any quotation provided by D&S Cleaning Company is based on the information
supplied at the time of enquiry.
To prepare an accurate quotation, we may request details including:
- Property type and location
- Number of rooms or areas requiring cleaning
- Current condition of the property
- Cleaning service required
- Preferred date and time
- Any areas requiring particular attention
Quotes may be revised if the information provided is incomplete, inaccurate,
or if the property’s condition differs significantly from the description
originally supplied.
Unless otherwise stated, quotations do not include additional work that has
not been agreed before the booking.
4. Booking Confirmation
A booking is only confirmed once D&S Cleaning Company has agreed the
service, date, time, and price with you.
We may contact you before your appointment to confirm access arrangements,
property details, and any special requirements.
If we are unable to complete the work because access has not been arranged or
important information has not been provided, charges may still apply where
staff time or travel has already been committed.
5. Access to the Property
Customers are responsible for ensuring safe and suitable access to the
property at the agreed appointment time.
This may include providing:
- Keys or access codes
- Parking information
- Building entry instructions
- Someone to provide access where necessary
Please inform us in advance about:
- Security systems or alarm procedures
- Restricted areas
- Pets at the property
- Building entry requirements
- Parking limitations
- Any known health and safety concerns
D&S Cleaning Company reserves the right to postpone or decline work where
the property is considered unsafe or suitable access cannot be arranged.
6. Customer Responsibilities
To help us provide the agreed service, customers should:
- Remove or secure valuable, fragile, or personal belongings before the appointment
- Inform us of any areas requiring special care
- Provide accurate information regarding the property and required services
- Ensure the property is safe for cleaning work
- Advise us of any hazards, existing damage, pests, or other concerns before the appointment
We are not responsible for pre-existing damage, normal wear and tear,
deterioration caused by age or poor condition, or issues that existed before
our cleaning visit.
7. Changes and Cancellations
If you need to amend or cancel a booking, please contact us as soon as possible.
Cancellation notice period: [Insert required notice period,
e.g. 24 or 48 hours]
Where a booking is cancelled with less than the required notice,
D&S Cleaning Company may charge a reasonable cancellation fee to cover
staff time, travel, or other costs already incurred.
For consumer bookings made online, by telephone, or away from business
premises, statutory cancellation rights may apply. Where you request that
services begin during the cancellation period, a reasonable charge may apply
for work completed before cancellation.
8. Payments
Payment arrangements will be confirmed before your booking.
Unless agreed otherwise in writing:
- Payment is due by: [Insert payment timing]
- Accepted payment methods: [Insert payment methods]
- Any required deposit will be confirmed before booking
- Late payment may affect future bookings
Where a deposit is required, the amount and payment terms will be clearly
confirmed before you proceed with the booking.
9. Service Standards
D&S Cleaning Company will carry out all services with reasonable care
and professional skill.
Cleaning results may vary depending on the age, condition, and materials
within the property. Some stains, marks, odours, damage, or built-up dirt
may not be fully removable using standard cleaning methods.
While we always aim to deliver the highest possible standard of service,
we cannot guarantee specific results where factors beyond our control affect
the outcome.
Nothing within these Terms & Conditions limits your legal rights as a
consumer. UK law requires services to be performed with reasonable care and skill.
10. End of Tenancy Cleaning
Our End of Tenancy Cleaning service is designed to help tenants, landlords,
and letting agents prepare rental properties for handover or new occupants.
We cannot guarantee the return of a tenancy deposit, as this decision remains
with the landlord, letting agent, or tenancy deposit scheme.
Customers should advise us of any inventory requirements, cleaning checklists,
or areas requiring particular attention before the appointment.
11. Airbnb and Short-Let Cleaning
Customers with Airbnb or short-let properties are responsible for providing
accurate booking schedules, access arrangements, and turnaround requirements.
Additional services such as linen changes, laundry, restocking, or key
management must be agreed before booking and may incur additional charges.
12. Complaints and Concerns
If you are dissatisfied with any aspect of our service, please contact us as
soon as possible, preferably within [Insert timeframe] of
the cleaning visit.
We will review your concern fairly and, where appropriate, discuss a suitable
resolution.
13. Website Content
We make every reasonable effort to ensure the information on our website is
accurate and up to date. However, service availability, pricing, locations,
and other information may change from time to time.
Website content is provided for general information only and should not be
considered a confirmed quotation or legally binding service agreement.
14. Privacy
Any personal information collected through this website or during an enquiry
will be handled in accordance with our Privacy Policy.
15. Changes to These Terms
D&S Cleaning Company may update these Terms & Conditions from time
to time. The latest version will always be published on this page with the
updated date shown at the top.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to
the exclusive jurisdiction of the courts of England and Wales.
